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jose
Customer Service & Data Entry Specialist at Teleperformance & TELUS DIGITAL
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Competencies
Delivered high-quality support across multiple channels, ensuring customer satisfaction and retention.
Provided accurate English-Spanish interpretation, improving communication in diverse settings.
Maintained precise customer data records, supporting operational workflows and accuracy.
Effectively addressed customer issues with strong communication and problem-solving skills.
Education
Languages
Summary
Experienced in multilingual customer support, data processing, and back-office operations with a proven track record in enhancing client satisfaction and operational accuracy.
Key Achievements
- Provided multilingual customer support via chat, email, and voice, enhancing client satisfaction and retention.
- Applied de-escalation strategies to resolve customer complaints effectively, improving overall service quality.
- Ensured data accuracy and completeness in customer records, supporting operational efficiency.
- Supported back-office operations by processing and verifying customer documentation with high precision.
- Facilitated seamless communication between English and Spanish-speaking clients, bridging language barriers.
Experience
Customer Service Agent / Medical Interpreter
Provided customer support through chat, email, and voice channels.. Assisted customers with inquiries, complaints, and service-related issues.. Applied customer retention and de-escalation strategies.. Ensured high-quality service and customer satisfaction.
Back office agent
Reviewed and processed customer data and documentation.. Ensured accuracy and completeness of records.. Entered and updated information in internal systems and databases.. Supported operational teams with administrative and reporting tasks.. Maintained organization and compliance with company procedures.