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Sales & Customer Service Specialist with experience in retail, transportation, and promotional roles
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Competencies
Skilled in delivering personalized assistance and resolving inquiries efficiently to ensure customer satisfaction.
Experienced in direct sales, visual merchandising, and stock management across retail environments.
Capable of managing conflict situations and mediating effectively in public transportation and customer interactions.
Provides knowledgeable product recommendations, particularly in footwear and technical retail settings.
Proficient in MS Office, SQL, Java, and Python, supporting data analysis and programming tasks.
Education
Languages
Summary
Experienced in retail sales, visual merchandising, transportation supervision, and promotional activities. Skilled in customer engagement, conflict resolution, and technical advisory with a proactive mindset.
Key Achievements
- Enhanced visual merchandising and inventory management at Adidas, improving shelf organization.
- Supervised fare enforcement and conflict resolution, ensuring compliance and customer satisfaction at Central Servicing.
- Provided technical footwear advisory and fast customer service at Skechers, boosting sales.
- Led promotional campaigns for women's footwear at Falabella, increasing product visibility and sales.
Experience
Sales Assistant
Direct sales and specialized technical advisory.. Visual merchandising for shelves and window displays.. Inventory management and stock control.
Transport Inspector (Bip!)
Supervised and enforced fare payment in public transportation.. Handled conflict situations and provided mediation for users.. Fieldwork ensuring compliance with current regulations.
Sales & Floor Assistant
Specialized customer service and advisory in the hardware department.. Inventory management, product replenishment, and heavy merchandise logistics.. Fast resolution of customer inquiries and requirements.
Footwear Sales Assistant
Direct sales and technical advisory on various types of footwear.. Visual merchandising of shelves and window displays.. Maintained warehouse organization according to company standards.
Sales Promoter (Part-Time)
Promotion and sales of women's footwear (Gacel brand).. Stock control and efficient warehouse organization.. Personalized service to ensure customer satisfaction.