Demonstrated experience with Remote Customer Support.
Demonstrated experience with Helpdesk Operations (Tier 1 & 2).
Demonstrated experience with VIP/Executive Concierge.
Demonstrated experience with IT Troubleshooting.
FOUNDEVER
Manage end-to-end resolution for complex financial claims, including unauthorized transactions, ATM discrepancies, and credit card fraud., Analyze account data to identify irregularities and ensure regulatory compliance while protecting customer assets., Utilize advanced CRM tools to document cases and provide timely updates, maintaining high levels of trust in sensitive financial situations.
ACE HARDWARE INTERNATIONAL
Served as the primary strategic liaison for international clients, overseeing order fulfillment and complex service requests., Optimized administrative workflows between vendors and internal teams, successfully reducing response times and increasing global CSAT scores., Managed end-to-end product transaction documentation with zero-error precision.
ITERUM CONNECTIONS
Engineered technical solutions for a 600-user base across 17 distinct projects, consistently maintaining a 99% operational uptime., Standardized technical procedures through cross-border collaboration with IT teams in Jamaica, Colombia, and Mexico., Provided hands-on and remote support for PCs, network printers, IP phones, and biometrics/access control systems.
Bachelor of Arts
CompTIA A+ & CompTIA Network+
Cisco CCNA (Networking Fundamentals)
Technical Certifications
High School Diploma
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Demonstrated experience with Hardware/Software Lifecycle.
TOCUMEN ROYAL SALOON
Delivered elite concierge services for diplomatic and executive clients in a high-security, fast-paced international airport environment., Facilitated expedited immigration and customs processing while adhering to strict confidentiality and international safety protocols., Synchronized logistics between security details, airline staff, and premium transport providers.
