Jose - Data Analyst with 5 years of experience in financial services

Utilized statistical methods and tools like SQL and Python to interpret data and support business insights.

Designed and implemented dashboards using Tableau and Power BI to visualize key performance indicators.

Maintained and cleaned large datasets to ensure accuracy and consistency for reports and analysis.

Led small project teams to deliver data initiatives on time and aligned with strategic goals.

Provided end-to-end customer support for utility service accounts, ensuring accurate billing, invoice processing, and timely distribution., Managed and resolved complex customer inquiries while consistently meeting service-level agreements (SLAs) and maintaining high client satisfaction., Coordinated with external vendors and internal teams to investigate and reconcile billing discrepancies, reducing financial errors and rework., Improved internal workflows and documentation processes to increase efficiency, reduce delays, and improve turnaround times., Contributed to overall operational efficiency and client retention through proactive communication and detailed follow-up.

Managed insurance claims from intake to resolution, ensuring accurate documentation, regulatory compliance, and timely processing., Tracked and updated cases in CRM systems, improving data accuracy and reducing processing delays., Communicated claim status, policies, and requirements clearly to clients, reducing escalations and increasing trust., Collaborated with internal departments and external stakeholders to streamline workflows and shorten claim resolution timelines.

Supported tenants and property owners by responding promptly to inquiries and delivering client-focused service., Coordinated the full property rental process including viewings, applications, and lease signings, reducing vacancies., Oversaw billing and utility payments, ensuring accuracy and smooth communication with providers., Managed property inspections and inventory, anticipating client needs and ensuring compliance with standards.