This is my profileContact via CazVidJosé
Contact
Competencies
Demonstrated experience with word processing and data entry.
Demonstrated experience with customer support by email and by phone.
Demonstrated experience with daily record of business transaction.
Demonstrated experience with English.
Demonstrated experience with Spanish.
Education
Experience
Customer Service Agent
Assist people who are in charge to deliver food with issues regarding orders, inquiries and doubts about the delivery via chat., Solve cases and process reinbursements when needed., Acknowledge weekly plans in coordination with supervisor.
Customer Service Representantive
Assist members with inquiries, issues and concerns regarding their health insurance plan over the phone., Fill out documents and formats with personal information of the members and get a ticket number as a reference., Manage different tools and systems to input and search information of the members., Escalate the situations that required further assistance and investigation to the resolution department of the member’s issue., Provide details about the member’s plan such as: medications, price and plan’s benefits., Attend meetings and coachings with my supervisor and team work about areas of opportunity to improve.
Client Service Technician
Provide technical support to customers who had issues with their home security system, by troubleshooting sensors and cameras over the phone., Use of remote tools and software to get access to the customer’s equipment., De-escalate irate customers through empathy skills and assertive communication.
Order Taker for the Swiss Colony Campaign
Take customer orders from the different catalogs regarding food and clothing items, home furnishing, jewelry and electronics over the phone., Verify basic information such as name, telephone number, state, and credit card number., Make adjustments to the orders., Transfer requests to the appropriate department.