Dedicated professional with extensive experience supervising customer service teams, managing transportation operations, and optimizing processes to enhance efficiency. Proven ability to lead diverse teams and resolve complex service issues.
Provided support to healthcare members and managed customer inquiries, claims, and benefits.
Supervised and managed teams ranging from 6 to over 65 staff, conducted performance reviews, and led training initiatives.
Implemented data-driven processes to improve operational workflows and communication protocols.
Directed route and transportation operations, ensuring punctuality, compliance, and team management.
Balfour & Co.
Supervised 30+ agents during regular season and up to 65 during peak season, overseeing order entry, phone support, refunds, and sales authorizations., Conducted annual performance reviews, developed training programs, and maintained direct communication with schools and national sales...
TeleTech (SSI Integrales S. de R.L. de C.V.)
Supported Health Care Service Corporation (HCSC) members with inquiries regarding claims, benefits, deductibles, and provider networks., Processed claim adjustments and provided translation assistance for various HCSC services.
Línea 52 Norte S.A. de C.V.
Directed 6 Route Supervisors and managed 45 bus drivers, ensuring punctuality, efficiency, and route compliance., Improved operational workflows by introducing data-driven processes and internal communication protocols., Led recruitment, training, and performance management initiatives for...
Foto Contino de Veracruz S.A. de C.V.
Bachelor of Technical Studies
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Proficient in Microsoft Office and Adobe Photoshop, applying these tools in reporting and documentation tasks.
Promoted FONACOT financial programs to companies across Yucatán, guiding clients through credit options and eligibility requirements.
Cadena Comercial OXXO S.A. de C.V.
Oversaw cashier operations and inventory control, supervising up to two cashiers per shift., Ensured compliance with store procedures and provided excellent customer service.
M.O. Lawncare Services
Managed a crew of six workers, ensuring timely service delivery and maintaining client satisfaction.
