This is my profileContact via CazVidJosé
Customer Service & Administrative Specialist with 8+ years of experience
Contact
Competencies
Utilized strong communication skills to handle customer interactions and internal coordination effectively.
Demonstrated organization through managing records, scheduling meetings, and handling administrative tasks.
Provided comprehensive customer support, ensuring client satisfaction and retention across roles.
Supported financial and client-related operations through record keeping and meeting organization.
Addressed customer issues and complex requests, applying problem-solving to improve service quality.
Education
Languages
Summary
Experienced in customer relations, administrative tasks, and sales with a focus on client satisfaction and operational efficiency.
Key Achievements
- Managed customer retention by addressing negative experiences and resolving complex issues at Telus International / TXU
- Handled diverse client inquiries, organized financial records, and supported tax-related matters at Accounting Office
- Sold cruise packages and managed client satisfaction as a Customer Service and Sales Representative at Royal Caribbean / Conduent
Experience
Retention Agent
Attending to address the customer ́s negative experiences with the company, Making customers feel valued to retain them as clients, Handling difficult situations and dealing with upset customers
Accounting Analyst
Analyzing and processing information provided by clients, Forecasting clients' taxes for the following month
Customer services and sales representative
Selling cruise packages and additional benefits, Managing client needs and ensuring satisfaction
Administrative Assistant
Assisting clients with tax matters, Organizing meetings to discuss financial strategies, Managing and organizing accounting records