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Jose
IT Infrastructure and Cybersecurity Manager
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Competencies
Demonstrated experience with IT Operations Management.
Demonstrated experience with Technical Support Management.
Demonstrated experience with Infrastructure Management.
Demonstrated experience with Service Desk / Help Desk Management.
Demonstrated experience with IT Service Delivery.
Education
Summary
IT Infrastructure and Cybersecurity Manager open to new opportunities
Experience
IT Operations & Help Desk Manager
Managed IT operations and help desk services within a financial sector environment.. Led the coordination and delivery of technical support and IT operational services.. Managed incidents, service requests, escalations, and technical issues affecting business operations.. Coordinated technical resources to maintain the availability and reliability of IT services.. Supported infrastructure and technology operations across the organization.. Established priorities for technical support and operational requirements.. Coordinated resolution of complex technical incidents and infrastructure issues.. Supported continuous improvement of IT service delivery and operational processes.. Worked with technical teams and stakeholders to address technology requirements and business needs.. Supported technology operations in an environment requiring attention to availability, security, continuity, and protection of sensitive information.
Technical Support & Infrastructure Manager
Managed technical support, infrastructure, and IT operations activities.. Led technical support and infrastructure services for organizational users and technology environments.. Oversaw the administration and support of servers, networks, firewalls, storage, workstations, telecommunications, and related IT infrastructure.. Coordinated incident resolution, technical escalations, and infrastructure troubleshooting.. Managed IT service requests and prioritized critical technical issues according to operational impact.. Supported Active Directory, Microsoft environments, institutional email, virtualization, endpoint systems, and related technology platforms.. Coordinated infrastructure upgrades, implementations, migrations, and technology improvements.. Established and maintained technical procedures, standards, and documentation.. Supported cybersecurity controls, access management, backups, and recovery processes.. Participated in business continuity and disaster recovery planning and activities.. Coordinated with external technology providers and vendors for technical services and infrastructure requirements.. Worked with organizational departments to identify technology requirements and deliver appropriate IT solutions.. Led efforts to improve service quality, infrastructure reliability, and operational efficiency.
Technical Support & Infrastructure Manager
Managed technical support and IT infrastructure operations.. Coordinated technical support activities and infrastructure requirements.. Supervised the availability and operation of network and technology services.. Supported servers, networks, workstations, telecommunications, and end user technology.. Coordinated troubleshooting and resolution of technical incidents.. Supported infrastructure upgrades, technology implementations, and operational improvements.. Developed and maintained technical documentation and procedures.. Coordinated technology requirements with internal departments and external providers.
Technology & Information Forensic Specialist
Provided technology and information expertise in support of criminal investigations.. Applied technical knowledge to information and technology related investigative activities.. Supported the analysis and handling of technology related information within investigative processes.
Technology & Communications Manager — Contractor
Managed technology and communications services for the organization.. Coordinated IT infrastructure and technology support activities.. Supported network, communications, and technology operations.. Provided technical leadership and assistance for organizational technology requirements.. Coordinated technology related projects, services, and operational activities.. Worked with internal users and external providers to resolve technical and communications requirements.