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Jose
Dispatcher with extensive call center ops, quality, and training experience
Video resume
Dispatcher
I currently work as a freelance english coach, translator and a/v content creation. nnSolid bpo service industry background in ops, quality, coaching and training management
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Operations ManagementIntermediate
Handled various aspects of call center operations, ensuring smooth service delivery.
Quality AssuranceIntermediate
Monitored and improved quality standards in customer service processes.
Training & DevelopmentIntermediate
Led training initiatives to enhance team skills and operational knowledge.
Content Creation & Language SkillsIntermediate
Creates audio-visual content and provides English coaching and translation services.
Team CollaborationAdvanced
Works effectively within team environments to meet organizational goals.
Summary
Experienced BPO professional transitioning into dispatching, with strong skills in operations, quality, training, and content creation.
Key Achievements
- Gained comprehensive experience in operations, quality, and coaching within the BPO industry
- Developed skills in training and quality management, contributing to team performance
- Transitioned to freelance roles in English coaching, translation, and content creation
Skills
Operations ManagementQuality AssuranceTraining & DevelopmentContent Creation & Language SkillsTeam Collaboration
Published on CazVid - Jul 3, 2025