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Jose
Project Manager With Casino Gaming Experience
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Summary
Project Manager With Casino Gaming Experience buscando nuevas oportunidades
Experience
VIP Account Manager
Managed 200+ high-value VIP players across Sportsbook and Online Casino. Built long-term relationships through personalized account management and proactive engagement. Increased player retention and customer lifetime value via tailored promotions and strategic communication. Monitored player behavior, gaming activity, and KPIs to identify growth opportunities. Collaborated with CRM, Marketing, Fraud, Payments, and Support teams to deliver exceptional VIP experiences. Ensured compliance with Responsible Gaming policies; resolved escalated player issues. Consistently achieved monthly Net Cash, retention, and engagement KPIs
Service Delivery Analyst
Delivered enterprise-level service delivery and technical support for global customers. Managed high-priority incidents while maintaining SLA compliance. Collaborated with international cross-functional teams to resolve complex technical issues. Improved operational efficiency through process optimization and data analysis. Built strong client relationships while consistently exceeding customer satisfaction goals