This is my profileContact via CazVidJoseph
Customer Service & Technical Support Specialist with diverse client engagement skills
Contact
Tegucigalpa, Francisco Morazán Department, Honduras
Available on CazVid
Competencies
Customer SupportIntermediate
Experience in assisting customers via chat, email, and phone to resolve issues effectively.
Technical AssistanceIntermediate
Provided technical support to users, troubleshooting software and equipment problems.
Communication SkillsAdvanced
Ensured clear and effective communication, including medical interpretation and support interactions.
Multilingual SupportBeginner
Supported clients in multiple languages as part of interpreting and customer service roles.
AdaptabilityIntermediate
Transitioned across roles and industries, demonstrating flexibility in responsibilities.
Education
Bachelor of Science and Humanities
Catholic University of Honduras
Completed November 2019
Studies in Medicine and Surgery
Completed Current
Languages
SpanishNative
EnglishNative C2
Summary
Dedicated specialist with experience in customer service, technical support, and medical interpreting, committed to delivering high-quality assistance across industries.
Key Achievements
- Provided technical and customer support across multiple roles, demonstrating adaptability and communication skills.
- Handled live chat and email support, ensuring prompt resolution and customer satisfaction.
- Served as a Medical Interpreter, supporting healthcare communication for diverse populations.
Experience
Customer Service and Technical Support Specialist
INTOUCHCX
January 2020 - December 2021
LIVE CHAT AND EMAIL TECHNICAL SUPPORT SPECIALIST
TELEPERFORMNACE
January 2022 - October 2022
Medical Interpreter specialist at Cloudbreak
The Workloop
October 2023 - October 2024
Skills
Customer SupportTechnical AssistanceCommunication SkillsMultilingual SupportAdaptability
Published on CazVid - Jul 3, 2025