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Joseph
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Competencies
Proficient in Customer Service for customer service tasks
Proficient in Client Relationship Management for customer service tasks
Proficient in Complaint Resolution for customer service tasks
Proficient in Data Entry for administrative support tasks
Proficient in Record Keeping for administrative support tasks
Education
Languages
Summary
Professional profile
Experience
Freelance Customer Support / Administrative Assistant
Responded to customer inquiries through phone, email, and messaging platforms., Assisted customers with account questions, service requests, and follow-ups., Maintained professional communication and ensured customer satisfaction., Recorded customer details and updated information accurately., Helped resolve complaints and escalated issues when necessary., Managed appointments, messages, and administrative tasks efficiently.
ICT Support Assistant
Assisted users with technical issues related to phones, computers, and software., Guided customers through setup processes and troubleshooting steps., Provided patient and friendly support to users with different skill levels.