Joshua

3D Dental Restoration Technician

Created digital models from restorative scans for dental laboratory manufacturing.. Traced margins, cleaned, and detailed scans to ensure accurate manufacturing.. Designed digital restorations, including crowns, bridges, veneers, prostheses, and implant-supported restorations.. Reviewed final digital designs to ensure accuracy and compliance with prescribed specifications.. Processed and reviewed digital cases, ensuring accuracy and compliance with established procedures.. Managed priority cases while meeting quality and productivity targets.. Collaborated with internal teams to resolve operational issues.. Analyzed and resolved case discrepancies while maintaining a high level of attention to detail.. Worked efficiently in dynamic, deadline-driven environments.

Customer Service Representative

Provided customer support via phone and email for inquiries related to debit and credit cards.. Verified customer identities and followed security and data protection procedures.. Managed card activations, replacements, account maintenance, and service requests.. Investigated disputed transactions, fraud, and unauthorized charges, documenting each case.. Coordinated with internal teams to resolve cases promptly and ensure customer satisfaction.. Assisted customers with inquiries regarding balances, transactions, credit limits, and available services.. Consistently met quality, productivity, and performance metrics.

3D Dental Treatment Technician