This is my profileContact via CazVidJoshua
Technical Support Engineer with 4+ years in Cloud and IT Support
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Competencies
Utilized for incident resolution and automation workflows.
Applied in troubleshooting and maintaining network connectivity.
Provided technical support across multiple OS platforms for users.
Ensured professional communication and efficient support for clients.
Supported cloud-based services to optimize infrastructure and applications.
Education
Languages
Summary
Experienced Technical Support Engineer with expertise in Azure, networking, and OS support, committed to delivering reliable client solutions.
Key Achievements
- Resolved incidents in Azure Monitoring & Automation using KQL.
- Supported Application Insights, containers, and Azure VMs.
- Gained solid networking experience (TCP/IP, DNS) through troubleshooting.
Experience
Technical Support Engineer - Stage 2
Resolved incidents in Azure Monitoring & Automation using KQL., Supported Application Insights, containers, and Azure VMs., Gained solid networking experience (TCP/IP, DNS) through troubleshooting., Ensured SLA/KPI compliance and used documentation-driven workflows.
Technical Support Agent
Provided technical support for iOS and macOS users., Troubleshot hardware/software issues and managed accounts., Maintained professional communication and ticket documentation.
Customer Support Advisor
Delivered customer service to international clients in English., Managed bookings, logistics, and created IT solutions for customer records.