This is my profileContact via CazVidJosimar
Logistics and Customer Service Manager with diverse team leadership experience
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Competencies
Led and supervised teams across various roles, focusing on performance monitoring and morale.
Developed and implemented standardized procedures to enhance team efficiency.
Handled scheduling, tracking, and tracing of containers and loads, ensuring timely updates.
Achieved high customer satisfaction through effective communication and goal alignment.
Supervised risk audits and infrastructure maintenance within a retail environment.
Education
Languages
Summary
Dedicated team leader with extensive experience in logistics coordination, process standardization, and customer satisfaction. Proven ability to supervise diverse teams, optimize processes, and ensure operational efficiency.
Key Achievements
- Supervised and improved performance of dispatch and transportation teams at LEAN SOLUTIONS GROUP.
- Created standardized processes to streamline operations and meet client requirements.
- Managed appointments, tracked containers, and trained new team members in logistics operations.
Experience
Account Manager
Monitored the performance of Dispatch team members and worked to increase team morale and motivation., Created and standardized processes for the team members., Supervised schedules and group pro activity., Meet any requirement requested by the client.
Team Lead
Monitored the performance of Dispatch team members and worked to increase team morale and motivation., Created and standardized processes for the team members., Supervised schedules and group pro activity., Meet any requirement requested by the client.
Transportation Coordinator
Schedule appointments for empty containers to return to the terminals of South California and update the system., Track and trace empty containers located in yards and already terminated., Request information to carriers and yards of missing empties., Update the system with the status of containers., Report Mileage of drivers, inconsistencies in the system, and accumulated containers returned to the port., Train new members of the team on track and trace, and the system used.
Customer Service Supervisor
Worked to achieve high customer satisfaction rates by providing optimal customer service for a residential delivery company., Alignment of the team to achieve the same goals., Supervised schedules and group pro activity., Meet any requirement requested by the client.
Track and Trace Coordinator
Track and trace FCL through calls to drivers or dispatchers., Update TMS with the latest information., Provide brokers and representatives with information regarding the loads through email or chat., Provide drivers with information in case it was needed.
Track and Trace Coordinator
Track and Trace for LTL through calls to different carriers, websites, or chats., Reporting Pro numbers and loads updates to the representatives by emails., Schedule appointments for missing pickups., Update TMS with the latest information., Meet any requirement requested by the representatives.
Area Manager
Supervised personnel and conducted risk audits., Managed sales areas and invoicing process., Oversaw branch infrastructure maintenance.