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Josselin
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Competencies
Demonstrated experience with Analysis.
Demonstrated experience with Empathy.
Demonstrated experience with Teamwork & Collaboration.
Demonstrated experience with Communication.
Demonstrated experience with Interpersonal Skills.
Education
Summary
Professional profile
Experience
Customer Service Representative
Handled a high volume of customer calls and emails for a home warranty account, assisting clients with service requests and technical support.. Scheduled technician appointments for appliance repairs and ensured timely follow-ups to guarantee customer satisfaction.. Provided accurate information, resolved inquiries efficiently, and delivered a positive customer experience through clear communication and empathy.
Cold Calling Representative
Conducted 100-150 outbound cold calls per day to prospective clients, effectively presenting and promoting educational packages focused on digital advertising and monetization.. Qualified potential leads, addressed basic objections confidently, and scheduled appointments for follow-up consultations.. Maintained clear, professional, and persuasive communication while keeping highly accurate records of calls, client interest, and scheduled appointments.