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Billing and Account Management Specialist with 6+ years of financial experience
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Competencies
Accurately recorded financial transactions and maintained comprehensive financial records across roles.
Built and maintained strong relationships with clients, resolving issues and ensuring satisfaction.
Managed multiple client accounts, tracked key metrics, and worked on account retention and growth.
Analyzed sales data, financial reports, and operational metrics to support decision-making.
Provided technical support, ensured KYC compliance, and managed system transactions using SAP and accounting software.
Education
Languages
Summary
Experienced professional with expertise in financial record keeping, account management, and customer relations across finance and sales domains.
Key Achievements
- Processed and tracked payments, prepared financial reports, and maintained accurate records at Tebra.
- Developed client relationships and managed key accounts, leading to revenue growth and retention at Accenture.
- Resolved disputes and maintained compliance, reducing financial losses and ensuring customer satisfaction at Snap Finance.
Experience
BILLING SPECIALIST
Process and track incoming and outgoing payments., Prepare and send invoices to clients., Monitor overdue accounts and follow up on outstanding receivables., Maintain accurate and up-to-date financial records., Assist in preparing monthly, quarterly, and annual financial statements., Generate...
INSIDE SALES ACCOUNT ANALYST RENEWAL SPECIALIST
Nurture a high volume of accounts; upsell/cross-sell/activate existing and new accounts., Retain and grow revenue within your accounts., Develop an understanding of our partners business goals and turn data into compelling stories and actionable insights to help them succeed., Work collaboratively...
LOSS PREVENTION ANALYST
Resolved disputes between merchant's and customers, minimizing financial losses for clients and generating value from services rendered., Utilized exceptional problem-solving skills to identify and address issues related to customer-merchant transactions., Developed and maintained strong...
MERCHANT SUPPORT
Updated clients and merchant's banking information in compliance with KYC policies, ensuring accuracy and completeness of records., Provided technical support to merchant's websites, troubleshooting, and resolved issues promptly., Responsible for following up with customers to...
LOANS REPRESENTATIVE
Provided comprehensive support to clients regarding loans and banking inquiries, ensuring accuracy and currency of loan-related information., Assisted clients with loan applications, payments, and other related products, delivering a high level of customer satisfaction., Demonstrated strong...
CUSTOMER SERVICE REPRESENTATIVE
Assisted clients with inquiries related to leases, providing comprehensive information and guidance on lease-to-own products on retail purchases., Scheduled and processed payments for clients, ensuring accuracy and timely processing., Helped customers through the application process, providing...