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Customer Service and Operations Specialist with 10+ years in Retail and Hospitality
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Competencies
Provided attentive customer service in retail, food, and entertainment settings, ensuring client satisfaction.
Managed cash registers, balanced tills, and handled financial transactions responsibly across various roles.
Supervised staff and processes in hospitality and entertainment venues, ensuring operational efficiency.
Performed preventative and corrective maintenance on heavy transport and handled basic mechanical diagnostics.
Created reports, managed payments, and coordinated operations support tasks using Excel and other tools.
Education
Languages
Summary
Experienced in customer service, cash management, supervision, and maintenance within retail, hospitality, and entertainment industries. Proven ability to handle multiple responsibilities efficiently and support team success.
Key Achievements
- Managed daily cash operations, including reconciliation and deposits, across multiple roles in fast-paced environments.
- Supervised teams and coordinated processes to ensure smooth restaurant and entertainment venue operations.
- Developed reports using Excel for management, supporting decision-making and operational oversight.
Experience
Cajero
Atención al cliente y toma de pedidos con excelente servicio, Cobro, facturación y manejo responsable de efectivo, Cuadre de caja y depósitos a valores diarios, Supervisión del proceso de preparación de alimentos, Cumplimiento de normas de higiene y servicio al cliente
Encargado de Sala
Apertura y cierre de sala con control de operaciones, Cuadre de caja y control de ingresos diarios, Elaboración de reportes en Excel para dirección, Gestión de pagos a proveedores, Supervisión y coordinación de personal a cargo
Ayudante de Mecánica
Mantenimiento preventivo y correctivo de transporte pesado, Cambio de fluidos y montaje de piezas mecánicas, Diagnóstico mecánico básico y resolución de problemas, Orden y limpieza del área de trabajo
Dependiente de Restaurante
Atención al cliente en caja y área de cocina, Preparación de alimentos y control de inventario, Apertura y cierre del restaurante, Trabajo en equipo bajo presión en horarios pico