This is my profileContact via CazVidJosue
Customer Service & Social Media Specialist with 5+ years of experience
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Competencies
Provided tech support and customer service assistance across multiple roles.
Coached customer service teams to improve service quality and excellence.
Managed client accounts and developed sales strategies to ensure customer satisfaction.
Created and implemented social media campaigns, including visual branding and customer engagement.
Education
Languages
Summary
Experienced customer service representative with expertise in technical support, sales, and social media management. Skilled in client engagement, branding, and coaching teams to deliver excellence.
Key Achievements
- Provided technical support for Canadian Home Solutions at TELUS International.
- Managed storage units for hundreds of clients, enhancing organizational skills at World Connection.
- Developed new social media strategies and visual branding for AUDITORIAS MAC.
Experience
Tech support Customer service representative
Providing tech support assistance for Canadian Home Solutions., Coaching and Development of Customer Service Excellence., Developing useful problem solving skills.
Customer Service Representative
Managing storage units for hundreds of different clients over the United States., Development of Sales Skills and coaching on Customer Quality and Assurance.
Web Content & Social Media Manager
Providing the company new forms of publicity, customer engagement and social media relevance., Creating and designing a Logo, banner and organizing color pallets and fonts used in the project.