Josue - Customer Service Specialist with 3+ years in client support and retail

Handled customer inquiries, resolved issues, and enhanced customer satisfaction.

Coordinated themes and product displays to attract customers at Nestle.

Practiced assertive communication, active listening, and cross-department collaboration.

Maintained accurate records of customer interactions and transactional data.

Documented, researched and resolved customer service issues., Enhanced customer satisfaction with fast, knowledgeable service., Collaborated across departments to resolve customer-related issues.

Maximized appeal by coordinating themes and colors with merchandise racks, Adjusted product placement after consulting store managers, buyers, and sales associates, Taught staff visual merchandising and window trimming techniques.

Kept records of customer interactions or transactions, recording details of inquiries and actions taken, Avoided sales errors and delays by processing paperwork accurately and on time, Processed exchanges, refunds, and bill adjustments to correct product or service problems.