This is my profileContact via CazVidJosue
Customer Service Specialist with diverse experience in finance and e-commerce
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Competencies
Provided support and resolution for customer inquiries and issues across various industries.
Handled account creation, maintenance, and issue resolution for banking and online services.
Collected and managed live sports data and statistics for sporting events.
Provided personalized product recommendations and sales support for Lenovo products.
Supervised customer service operations related to reservations and refunds.
Education
Languages
Summary
Experienced customer service specialist with a comprehensive background in financial services, online support, sales, and operations management. Skilled in handling diverse client needs and supporting business processes.
Key Achievements
- Supported customers in obtaining credit reports and facilitating financial applications at Telus International.
- Handled customer inquiries, account issues, and refunds for Disney and Star+ across Latin America at Atento Guatemala.
- Managed hotel reservations and refund requests, ensuring customer satisfaction at Web Help Guatemala.
Experience
Customer Service
Providing support to customers in obtaining their credit report or credit score, facilitating loan or mortgage applications.
Customer Service Agent
Responsible for customer service for Disney and Star+ in Latin America. Handling account issues, logins, cancellations, and refunds.
Supervisor
In charge of customer service for Vio.com, managing hotel reservations, refund requests, date changes, and stay extensions.
Sales Agent
Personalized advice on purchasing Lenovo products such as laptops, accessories, software, and more.
Citibank Retail
Customer service for savings and checking accounts. Opening and closing accounts, balance inquiries, account statement details, and debit card issuance.
Data Collector
Live data and statistics collection for CONCACAF games in Guatemala City.