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Project Coordinator & Manager with 5+ years in project execution and customer service
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Competencies
Applied project management principles to coordinate activities, track progress, and meet deadlines across roles.
Provided comprehensive support, troubleshooting, and product recommendations, improving client engagement.
Maintained clear communication channels among stakeholders in various project and customer service contexts.
Utilized photography, video making, editing software, and social media tools for content creation and digital engagement.
Organized and planned projects, coordinated activities, and maintained resource management effectively.
Education
Languages
Summary
Experienced project coordinator and manager with a strong background in customer service, equipped with diverse technical skills and a proven ability to manage multiple projects effectively.
Key Achievements
- Collaborated with diverse teams at Tech Americas ensuring project details and communication channels were effectively managed
- Managed multiple projects within budget and schedule constraints, defining goals and ensuring timely delivery at The Functionary
- Handled customer inquiries, troubleshooting, and product recommendations, enhancing customer satisfaction at Concentrix
Experience
PROJECT COORDINATOR
Worked collaboratively with diverse teams, Handled project details with precision, Coordinated project activities, Ensured deadlines are met, Maintained clear communication channels among all stakeholders, Utilized project management tools to track progress, assign tasks, and manage resources
PROJECT MANAGER
Managed project activities, Organized, planned, and executed projects, Worked within restraints like budgets and schedules, Defined project goals, Ensured deadlines are met, Maintained clear communication channels among all stakeholders
CUSTOMER SPECIALIST
Answered customer inquiries about billing, rate plans, features, services, Troubleshot and resolved customer issues, Made recommendations for products and services based on customer needs, Processed purchases of products and services
RESERVATION SALES SPECIALIST
Searched for available rooms and rates, Answered questions about the hotel's facilities, services, and room accommodations, Processed reservation requests, changes, and cancellations