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Competencies
Demonstrated experience with Customer Satisfaction.
Demonstrated experience with Call Handling.
Demonstrated experience with Python.
Demonstrated experience with R.
Demonstrated experience with MySQL.
Education
Languages
Experience
Travel Professional
Provided end-to-end customer support for travel-related inquiries, including flight bookings, changes, and cancellations., Achieved and maintained a Customer Satisfaction (CSAT) score above 80%, while optimizing call handling time (AHT)., Gained expertise in advanced markets and mentored new agents during their training period.
Tier 1 & 2 Technical Agent
Provided technical support to iPhone users via chat, guiding them through troubleshooting and scheduling repair appointments., Quickly earned the skill to support MAC products, demonstrating rapid learning and high performance.
Technical Support Agent
Logistics & Collection Coordinator
Coordinated daily logistics for package deliveries, optimizing routes and managing delivery teams., Created and implemented a new methodology that significantly improved delivery times across Bogotá., Promoted to Accounts Reviewer, where I managed financial reports and handled cash disbursements.