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Juan
Customer Service Agent with 4+ years in client support and training
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Competencies
Provided courteous and effective service with empathy and professionalism.
Practiced active listening and clear information delivery to address customer and employee needs.
Assisted with training staff and prepared training materials to improve onboarding.
Monitored compliance with company quality standards and tracked team performance.
Applied technical skills in handling claims management and customer service tools.
Education
Languages
Summary
Experienced customer service agent with a focus on quality compliance, team performance, and training.
Key Achievements
- Resolved customer inquiries and claims at Concentrix and Atento, ensuring customer satisfaction.
- Developed and tracked team performance indicators, contributing to quality standards compliance.
- Delivered onboarding and procedural training to staff, enhancing team onboarding processes.
Experience
Customer Service Agent
Identified customer needs and resolved inquiries, requests, and concerns., Provided clear and effective information to address customer questions., Assisted with claims management and processing., Delivered onboarding and procedural training to staff., Prepared training materials and resources.,...
Customer Service Agent
Delivered courteous and effective customer service., Resolved customer concerns and claims with professionalism and empathy.