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Finance and Customer Support Specialist with 4+ years of experience
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Competencies
Handled payments and remittance processing in healthcare systems, ensuring accuracy.
Researched payer and bank portals to investigate and resolve payment variances.
Provided customer service, handled inquiries, and coordinated roadside assistance.
Utilized communication skills for difficult conversations and client interactions.
Languages
Summary
Dedicated specialist experienced in healthcare payment reconciliation, financial analysis, and client support, with a proven track record of ensuring accurate revenue processing and delivering effective customer service.
Key Achievements
- Post and reconcile multi-format healthcare payments with accuracy in EPIC systems
- Investigate and resolve payment variances through financial analysis and portal research
- Coordinate roadside assistance, ensuring prompt support for clients
Experience
Cash Posting Specialist
Post and reconcile multi-format payments into healthcare systems such as EPIC, ensuring accurate allocation and remittance processing., Investigate and resolve payment variances through financial analysis and payer/bank portal research., Leverage expertise in bank portals and payer systems to...
Customer Service
Handled drivers’ inquiries, verified trips, guides and memberships, and created assistance cases., Coordinated roadside assistance by dispatching providers, ensuring premium final client support.