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Juan

Customer Support Specialist with 5+ years in hospitality and legal services

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Bogotá, Bogota D.C., Colombia
Open to remote
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Competencies

Customer SupportAdvanced

Provided technical and customer service support across multiple industries, ensuring client satisfaction.

Recruitment & StaffingIntermediate

Facilitated hiring processes by contacting candidates, conducting presentations, and managing personnel conversions.

Legal AssistanceIntermediate

Assisted in case preparation, client communication, and case documentation at a law firm.

Technical SkillsIntermediate

Utilized programming, editing, and support tools for mail servers and audio/video content creation.

Music Production & Creative DesignBeginner

Engaged in music mixing, production, and creative design projects, demonstrating versatility in creative skills.

Education

BACHELOR
Taller Psicopedagógico de los Andes
Completed 2014
MUSICAL PRODUCTION AND MIXING DEGREE
DNA Music
Completed 2018

Languages

SpanishNative
EnglishC1

Summary

Experienced in customer service, recruitment, legal assistance, and technical support across cruise, legal, and tech industries.

Key Achievements

  • Managed diverse customer service roles across cruise, tech, legal, and support sectors.
  • Consistently met recruitment targets with 10-15 hires weekly at SOLVO GLOBAL.
  • Supported legal teams by building case packets and maintaining client communications.

Experience

Cruise Planning Advisor and Customer Service associate

Azamara Cruises
AUGUST 2023 - JULY 2024

Recruiting

SOLVO GLOBAL
JULY 2021 - DECEMBER 2021

Received different openings every 2 to 3 days for numerous areas, including customer service positions, legal openings and specific positions for professionals., Made around 50 to 70 calls per day, with a commitment of 10 presentations per day and 10 to 15 hires per week, which was met., Personnel...

Customer Service and Technical Support Representative

SUTHERLAND
AUGUST 2019 - JULY 2021

Customer Service and Technical Support Representative

CONVERGYS - CONCENTRIX
JUNE 2018 - JULY 2019

Tier 1 and 2 Driver/User Service Representative, Cross Support Representative

TELEPERFORMANCE
AUGUST 2016 - MARCH 2018

Appointment Setter and Sales Representative

GREEN POWER NETWORK
FEBRUARY 2022 - MARCH 2023

Legal Assistant, Packet Assembler, Intake Specialist—Removal Defense

ALONSO & ALONSO ATTORNEYS AT LAW
JULY 2024 - MAY 2025

Assisting the paralegals with everything related to building the removal defense packets, checking court dates, and communicating with clients to keep them updated., Qualifying new potential clients, always keeping contact with prospects and requesting necessary info and documents for the...

Skills

Customer SupportRecruitment & StaffingLegal AssistanceTechnical SkillsMusic Production & Creative Design
Published on CazVid - Jul 2, 2025
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