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Help Desk Technician with 5 years of IT support experience
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Competencies
Implemented strategies to address customer needs, resolve concerns, and ensure satisfaction.
Handled incident and task tickets, providing technical assistance across various systems and devices.
Responded effectively to customer and user inquiries across multiple roles and communication channels.
Increased sales through product consultation and upselling techniques at Avis, Budget, and Hispand.
Worked flexible shifts, including nights, weekends, and holidays, to meet organizational needs.
Education
Summary
Dedicated IT support specialist with extensive experience helping users resolve technical issues and delivering excellent customer service across various industries.
Key Achievements
- Processed and managed incident tickets at UST Global and Hexaware, ensuring prompt resolution.
- Provided technical assistance for IT, O354, Oracle, and Zebra devices, enhancing user satisfaction.
- Supported customer service operations across multiple roles, demonstrating adaptability and communication skills.
Experience
Service desk Tier 1
Worked flexible hours , night , weekend, and holiday shifts., check Incidents and tasks tickets, assist users with problems on IT , o354,Oracle , Zebra etc.., give results to manager regarding the tickets handled
Service Desk Tier 1
Worked flexible hours , night , weekend, and holiday shifts., check Incidents and tasks tickets, assist users with problems on IT , o354,Oracle , Zebra etc.., give results to manager regarding the tickets handled
Sales Agent
Worked flexible hours , night , weekend, and holiday shifts., Offered friendly and efficient service to customers, handled challenging situations with ease., Increased sales by offering consultation on products and services and applying customer service and upselling techniques
Customer Service
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Answered customer telephone calls promptly to avoid on-hold wait times., Answered constant flow of customer calls with minimal waiting time, Offered advice and assistance to customers, paying attention to special needs of wants., Responded to customer requests for products services and company information.
Sales
Increase sales by offering advice on purchases and promoting additional products., Cold-called leads and close large number of new sales over several months
Sales Agent
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity., Worked flexible hours, night, weekend, and holiday shifts.