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Juan
Virtual Assistant
Video resume
Virtual Assistant
Technician in Business Administration, with work experience in customer service, administrative processes, providing information to clients and/or users about products and services, covering their needs and expectations, monitoring and addressing PQR, data entry according to business software, assignment of appointments and compliance with indicators. With service-oriented skills, assertive communication, problem solving and focus on results.
Contact
Marinilla, Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered bilingual customer support and handled client inquiries efficiently in healthcare settings.
Administrative ProcessesIntermediate
Managed scheduling, data entry, and appointment coordination using business software.
Communication SkillsAdvanced
Utilized assertive communication and problem-solving skills to address client needs and issues.
Multilingual SupportIntermediate
Provided services in both Spanish and English, improving client engagement.
Summary
Experienced customer service specialist with over 5 years in administrative and client support roles, skilled in bilingual communication and appointment management for healthcare services.
Key Achievements
- Provided bilingual customer service in Spanish and English to diverse clients in the healthcare sector
- Managed scheduling tasks including appointment setting, rescheduling, and cancellations with accuracy
- Handled client inquiries and provided product and service information to meet customer needs
Skills
Customer ServiceAdministrative ProcessesCommunication SkillsMultilingual Support
Published on CazVid - Jul 3, 2025