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Juan
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Competencies
Proficient in Multitasking for customer service tasks
Proficient in Problem-solving for customer service tasks
Proficient in Analytical thinking for customer service tasks
Proficient in Task prioritization for customer service tasks
Proficient in Customer relations Networking for customer service tasks
Education
Languages
Summary
Professional profile
Experience
Customer Care Associate
Provided exceptional customer support via phone, email, and chat platforms.. Resolved inquiries, complaints, and issues with insightful solutions.. Achieved and exceeded productivity and quality KPIs.
Travel Associate
Assisted exclusive Capital One customers with travel itineraries and services through Hopper (flights, hotels, car rentals).. Demonstrated proficiency in GDS and CRM platform management.. Negotiated with travel service providers to secure the best deals.. Delivered excellent customer service, exceeding expectations.
Appointment Setting
Working remotely with different real estate agencies from EEUU and Canada in order to reschedule appointments and meet individual needs for each of their customers.. Qualifying customer ́s interest levels by building trust through conversation and using provided scripts.. Coordinating efficient schedules of appointments for each real state agent.. Collecting, verifying and inputting information for accurate record keeping of each potential client.. Interacting with guests using professional, friendly customer service.
Customer Service Representative
Consistently provided exceptional customer service, exceeding KPIs.. Resolved customer inquiries, complaints, and issues with effective solutions.. Handled escalated situations to achieve positive outcomes.. Demonstrated strong communication skills across phone, email, and chat.
Customer Service Representative
Consistently provided exceptional customer service, exceeding KPIs.. Resolved customer inquiries, complaints, and issues with effective solutions.. Handled escalated situations to achieve positive outcomes.. Demonstrated strong communication skills across phone, email, and chat.
Project Developer & Sales Executive
Developed and implemented strategic business development plans.. Cultivated enduring client relationships through effective communication.. Consistently exceeded sales targets, contributing significantly to team success.. Managed a robust sales pipeline and increased revenue.
Event Producer, Promoter & DJ
Planned and executed successful music and cultural events, tailoring to client needs and budgets.. Secured venues, managed logistics, and coordinated with staff for seamless event execution.. Secured sponsorships to support events and charitable organizations.. Executed effective marketing campaigns to attract target audiences.
Event Production Assistant
Managed event logistics, including staff recruitment, venue selection, and equipment coordination.. Maintained detailed records to ensure financial transparency.
Shop Manager
Oversaw daily operations of the foundation's shop.. Managed staff, ensured inventory control, and coordinated event logistics.
Skills
Video Transcript
Customer Service Representative
Hello, my name is Juan, I'm from Colombia. I have more than three years previous experience working in different campaigns related with customer service, sales, technical support, real estate, appointment, setting and travel associate. I have developed skills working with both GDS and CRM platforms and actually I'm looking forward to apply for a job where I can use and develop my skills.