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Remote tech support
Contact
Competencies
Resolved client issues via remote support, scheduling, and guidance, ensuring customer satisfaction.
Planned and delivered university English courses, developing interactive materials and leveraging digital tools.
Provided technical troubleshooting for computer hardware and software across Windows and macOS platforms.
Fluent in English and Spanish, utilized in customer support, writing, and teaching contexts.
Education
Languages
Summary
Experienced bilingual professional with over 5 years in customer service, technical support, and English education. Skilled in digital methodologies and cross-cultural communication, committed to delivering excellent service and effective instruction.
Key Achievements
- Provided remote English-language support for clients of a US-based company, enhancing customer satisfaction.
- Designed and delivered university-level English courses utilizing digital resources and participatory methodologies.
- Guided senior citizens in using electronic devices, improving their digital literacy and confidence.
Experience
Bilingual Customer Service Agent
Providing exclusive English-language support to clients of a US company., Remote technical support for computers, printers, tablets, and mobile phones running Windows and macOS., Guiding senior citizens in the use of electronic devices and software., Scheduling appointments for on-site support and...
English Practitioner teacher
Design, planning, and delivery of English classes for university students., Implementation of digital resources and participatory learning methodologies., Development of study guides and interactive teaching materials.