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Juan
Customer Service Specialist with 4 years in the BPO industry
Video resume
Travel industry
I star working for this call center named atento was very nice at the beginning but after 2 years the staff was replaced by new people and that people do not care much for us and just for the money so the acct after a while decide to leave Guatemala and they decide to move us to another acct so long story short after 4 years they fired us because the acct were I was decide to leave as well and atento do not anymore spots for us and decide to fired us.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled client inquiries and bookings for travel-related services at call centers.
Travel BookingIntermediate
Assisted customers in booking flights, hotels, and car rentals efficiently.
Communication SkillsIntermediate
Communicated effectively with clients to understand needs and provide solutions.
AdaptabilityIntermediate
Transitioned roles between different companies and managed changes in the work environment.
Summary
Experienced call center agent with 4 years of expertise in booking flights, hotels, and car rentals, with a background in the travel industry.
Key Achievements
- Gained experience in booking flights, hotels, and cars for clients at Atento.
- Transitioned to Teleperformance and expanded skills in travel booking services.
- Accumulated four years of call center experience in the travel and customer service industry.
Skills
Customer ServiceTravel BookingCommunication SkillsAdaptability
Published on CazVid - Jul 3, 2025