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Juan
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Summary
Professional profile
Experience
Intake Specialist - Employment law
Scheduling initial consultation appointments with attorneys for promising potential candidates.. Onboarding new clients by filling out necessary paperwork and putting together initial case files.. Networking with law firms in other areas of specialty to grow referrals.. Performing administrative support tasks as assigned.
Intake Specialist - Personal Injury Law
Handling a high volume of incoming calls.. Performing administrative duties related to customer service, client intake and overall client retention.. Effectively communicating next steps if legal representation is warranted and assure sign clients on the line.. Appointment scheduling.
Intake Specialist - Personal Injury Law
Interviewing prospective clients by phone and email to become familiar with their cases.. Onboarding new clients by filling out necessary paperwork and putting together initial case files.. Entering client information into computer systems.. Scheduling initial consultation appointments with attorneys for promising potential candidates.
Customer Service Specialist
Inform customers about new features and functionality of the service.. Respond to customer inquiries in a timely and empathetic manner.. Focus on listening, problem solving skills and empathy.