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Customer Service Representative with 3+ years of versatile client support
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Competencies
Utilized clear, effective communication skills to assist customers in resolving inquiries.
Applied analytical skills to understand and troubleshoot customer issues efficiently.
Operated various support tools and software to manage customer requests and technical support.
Handled diverse customer service roles, providing assistance in the airline and financial services sectors.
Education
Languages
Summary
Experienced customer support agent with a focus on airline and financial services, skilled in communication, technical troubleshooting, and client assistance.
Key Achievements
- Assisted JetBlue Airlines customers with flight and service inquiries at IGT SOLUTIONS.
- Supported Cash App Bank clients with technical issues and financial inquiries at CONCENTRIX COLOMBIA.
- Gained experience in communication, technical support, and customer relationship management.
Experience
Customer Service Representative/Travel advisor
gave assistance to customers calling to the line of JetBlue Airlines, to solve their concerns about flights, itinerary, tickets or anything else about the service of the airline.
Customer Service Representative
was in charge of assisting and supporting the Cash App Bank customers with any of their inquiries or technical support for their financial requests.