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Benefits Associate at VensureHR with expertise in Customer Service and Insurance Processes
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Competencies
Delivered bilingual support across various sectors, resolving issues efficiently and improving customer satisfaction.
Reviewed and processed insurance documents and managed 401K data, ensuring compliance and accuracy.
Skilled in Salesforce and PrismHR to manage customer interactions and streamline processes.
Efficiently organized tasks across multiple roles, ensuring timely completion and high-quality service.
Bilingual in English and Spanish, providing effective communication in diverse customer service environments.
Education
Languages
Summary
Dedicated professional with extensive experience in bilingual customer support, insurance processes, and benefits administration. Proven ability to enhance client satisfaction and ensure compliance across various roles.
Key Achievements
- Enhanced customer satisfaction through efficient support in diverse roles across multiple companies.
- Negotiated insurance quotes and reviewed documentation, ensuring compliance and accuracy.
- Supported U.S. clients with account management and troubleshooting, improving service resolution times.
- Managed 401K data setup and inquiries, facilitating smooth employee enrollment and record-keeping.
- Proficient in CRM tools like Salesforce and PrismHR, streamlining customer interactions.
Experience
Bilingual Customer Service Agent
Provided support to U.S. clients for CashApp, handling inquiries and resolving issues efficiently., Assisted customers with account setup, transactions, and troubleshooting., Maintained accurate records and followed up on customer requests., Consistently met KPIs for call resolution time and customer satisfaction.
QA Retention Analyst
Negotiated quotes with trucking companies for insurance policies., Reviewed and processed insurance binders and documentation., Ensured compliance with industry regulations and company policies., Collaborated with the sales team to retain clients and improve service offerings.
Bilingual Customer Service Agent
Supported Liberty Latin America Business clients with telecom services., Assisted companies in managing telecom services for their employees., Resolved technical issues and provided product information., Maintained high levels of customer satisfaction and retention.
Bilingual Customer Service Agent
Provided support for Walmart Spark applicants., Assisted applicants with the process of becoming delivery drivers for Spark., Answered inquiries and provided guidance on application requirements., Ensured a smooth onboarding experience for new drivers.
Benefits Associate
Responsible for data collection and setup of 401K information for U.S. companies., Generated reports and ensured accurate record-keeping., Assisted employees with 401K inquiries and enrollment., Collaborated with HR teams to ensure compliance and efficient benefits administration.