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Juan
Customer Service & Interpretation Professional with 2+ years in Service & Support
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Competencies
Extensive experience in active listening, problem resolution, and customer communication via phone, chat, and email.
Provided real-time interpretation in various contexts, facilitating effective communication across different industries.
Utilized advanced Excel and digital tools for updating customer records and managing information efficiently.
Managed multiple dispatch requests and customer inquiries simultaneously, demonstrating effective prioritization strategies.
Adapted to diverse work environments from interpretation to customer support, maintaining flexibility and proactive attitude.
Education
Languages
Summary
Dedicated professional with experience in real-time interpretation, customer support, and technical assistance. Skilled in digital tools, problem-solving, and multitasking across diverse roles.
Key Achievements
- Provided real-time interpretation in medical, educational, legal, and public utility settings at One World Global Services.
- Handled customer inquiries, processed orders, and resolved issues efficiently while maintaining high customer satisfaction at Teleperformance.
- Demonstrated adaptability across different roles, supporting both language interpretation and customer service functions.
Experience
OPI and VRI interpreter
Real time interpretation and translation services within different contexts such as medical, school, laws, public utilities, etc.
Customer service representative
Customer service for returns, product exchanges, problem resolution and complaint handling with empathy., Contact and communication with clients over the phone, chat and email., Monitoring of the procedures related to the response and resolution of a claim., Communication with other areas of the...