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Customer Service and Sales Specialist with 5+ years in retail and financial sectors
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Competencies
Applied strong verbal and written communication skills across customer service, sales, and international business contexts.
Negotiated rates and agreements with carriers to ensure profitability and operational efficiency.
Delivered high-quality, empathetic service to clients in financial and retail settings, ensuring customer satisfaction.
Provided support in English and Spanish, improving interaction quality in diverse customer environments.
Assisted customers in retail settings, enhancing shopping experience and sales conversion.
Education
Languages
Summary
Experienced in logistics, finance, and retail sectors, with strong communication, negotiation, and bilingual skills. Proven ability to provide high-quality support and foster customer engagement.
Key Achievements
- Negotiated profitable rates per mile, optimizing carrier agreements at Lean Solutions Group
- Enhanced bilingual and communication skills through customer service roles in financial and retail environments
- Provided empathetic, high-quality support to diverse clients as an Inbound Fraud Advisor and Customer Service Agent
Experience
CARRIER SALES REPRESENTATIVE
Negotiated rates in dollars per mile to secure profitable agreements for both the company and freight carriers, Coordinated and monitored pickup and delivery operations for multiple clients, Strengthened business English skills to ensure effective communication in international environments
INBOUND FRAUD ADVISOR
Developed strong verbal and written communication skills, Delivered empathetic customer service while continuously improving bilingual and customer support abilities, Maintained a high level of responsibility and attention to detail when handling high-value transactions
CUSTOMER SERVICE AGENT
Enhanced bilingual communication skills by providing phone support to Latino and native customers in New York City, Ensured clear, effective, and high-quality service
SALES ASSOCIATE (SEASONAL)
Provided in-store customer service and sales support at Nike Toberin, Assisted customers face-to-face and ensured a positive shopping experience
SALES ADVISOR
Gained confidence, verbal fluency, and strong customer engagement skills, Demonstrated resourcefulness in identifying customer needs and guiding them toward purchasing decisions