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Juan
Customer Service & Sales Rep with 1+ years in BPO and Campaigns
Video resume
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Competencies
Provided bilingual support and addressed customer inquiries in a live broadcast environment.
Facilitated product sales and identified upselling opportunities to increase revenue.
Utilized Salesforce, Cisco Finesse, and AirCall to manage customer interactions.
Used Slack, Notion, Skype, and Microsoft Teams for team communication and task management.
Delivered bilingual customer support in Spanish and English in a 24/7 broadcast setting.
Education
Languages
Summary
Experienced in providing bilingual support and sales in BPO environments, with a proven record of achieving KPIs and increasing sales.
Key Achievements
- Handled 60+ daily inbound calls with 95% accuracy in payments and shipping details.
- Identified upselling opportunities, increasing accessory sales by 10% monthly.
- Consistently met and exceeded monthly sales KPIs across campaigns.
Experience
Customer Service & Sales Representative
Handled 60+ daily inbound calls for Jewelry Television (JTV), addressing product inquiries and processing orders with 95% accuracy in payments and shipping details., Identified upselling opportunities, boosting accessory sales by 10% monthly., Consistently met and exceeded monthly sales KPIs.,...