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Competencies
Demonstrated experience with Customer Service & Client Satisfaction.
Demonstrated experience with Team Leadership & Employee Training.
Demonstrated experience with Conflict Resolution & Problem-Solving.
Demonstrated experience with Process Optimization & Policy Compliance.
Demonstrated experience with Strong Communication & Interpersonal Skills.
Education
Languages
Experience
Floor Supervisor & Customer Service Specialist
Assisted in medical administration for a pain management doctor, including patient registration, appointment scheduling, and verification of benefits., Processed medical claims and handled CPT codes, ICD codes, and diagnosis codes., Managed prior authorizations and PCP referrals to ensure smooth insurance approvals., Trained and supervised employees in customer service policies and best practices., Resolved customer concerns to maintain high satisfaction and retention rates., Monitored team performance and provided actionable feedback.
Team Leader & Dispatch Coordinator
Led and coordinated a team of dispatchers for transportation services., Ensured adherence to company policies and service standards., Trained and mentored new employees to improve performance., Developed optimized schedules and routes to enhance service efficiency.