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Customer Service & Training Specialist with versatile skills in client support
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Competencies
Applied quality assessment techniques and managed quality standards within customer service operations.
Provided personalized customer service, adhering to security policies to ensure customer satisfaction.
Facilitated training programs for new associates to improve their job performance.
Updated and maintained data and knowledge bases to support operational excellence.
Education
Languages
Summary
Experienced in team training, quality management, and customer support, with a focus on operational excellence.
Key Achievements
- Led development programs for new associates at Webhelp, enhancing their skills and product knowledge
- Updated operational data and knowledge bases to identify opportunities for process improvement
- Managed customer cases and provided personalized service, contributing to quality and productivity goals
Experience
Trainer
Led development programs for new associates, facilitating the learning of skills and product knowledge for their effective performance in customer service., Updated data and knowledge bases in operations, identifying opportunities to enhance the account and ensure operational excellence.
Quality Analyst
Customer Service Specialist
Managed cases and provided personalized customer service, adhering to security policies and contributing to achieving quality and productivity goals.