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Customer Service Leader with 3+ years of hospitality experience
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Competencies
Worked closely with team members to deliver seamless customer service and support daily operations.
Provided clear, assertive communication and actively listened to customer needs to enhance satisfaction.
Utilized Office tools for reporting, documentation, and inventory management at workplace.
Handled cash transactions, software usage, and inventory support at restaurant and retail points.
Led and supervised staff training, focusing on customer experience and operational standards.
Education
Languages
Summary
Dedicated professional with experience in customer service, staff training, and operational support within food retail environments. Skilled in team collaboration, communication, and inventory management.
Key Achievements
- Led training of new staff to ensure consistent service quality across multiple outlets.
- Managed cash transactions, inventory, and corporate software at Point of Sale, ensuring operational accuracy.
- Supervised and improved customer experience processes in fast-paced restaurant environments.
Experience
Cajero
Responsable de la atención directa y asesoría sobre el producto en punto de venta de Clap Burgers., Funciones incluían manejo de caja, uso de software corporativo y apoyo en inventarios.
Líder de servicio
Responsable de la formación del personal de servicio al cliente de la marca Clap Burgers en sus distintos puntos de venta., Procesos orientados a la creación y supervisión de la experiencia en el restaurante.