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Sales Representative
Contact
Competencies
Conducted cold calls, client acquisition, and sales funnel management to generate and close leads.
Coached team members across different roles, promoted collaboration, and managed team performance.
Addressed customer needs promptly to maintain strong relationships and increase revenue.
Oversaw quality assurance operations, contributing to process development and product reliability.
Developed new markets and qualified leads to expand client portfolios.
Education
Summary
Experienced sales professional with expertise in team coaching, customer relations, and process improvement. Proven ability to lead teams and manage key accounts, driving business growth and operational excellence.
Key Achievements
- Led sales team at Porch, coaching and motivating team members to improve performance.
- Managed 12-16 key accounts as Senior Account Manager, increasing customer retention.
- Directed quality assurance operations, developing and implementing process improvements.
Experience
Sales Representative
Made over 180 cold calls per shift to potential new clients who expressed interest in a construction project over 6 months ago.
Sales Team Lead
Coached team members on sales techniques, objection handling, and using internal CRM systems., Worked alongside team members on sales calls and provided real-time feedback., Motivated team members and promoted collaboration within the team.
Sales Training and Leadership Development Coach
Worked with team members of all levels within the company, from entry-level employees to senior and Jr. managers., Helped individuals identify their strengths and areas for development, set goals, and create a plan to achieve those goals.
Sales Jr. Manager
Managing the sales funnel., Meet and exceed KPIs and sales targets., Possess deep knowledge of business product offering and value proposition., Proactively pursue new business and sales opportunities within the department., Solve problems by developing innovative and tailored sales solutions., Be...
Quality Assurance Manager
Oversaw the overall operation of the quality assurance department and staff., Assisted in developing, implementing, and maintaining quality and reliability for the company's products and process development.
Senior Account Manager
Address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships by increasing quality lead volume and company revenue., Worked with 12-16 small and large accounts.
Virtual Receptionist and Outreach Agent
Responsible for fielding incoming calls and resolving basic customer needs, including scheduling appointments, routing calls, providing account information, screening, and taking messages.
RTL (Remote Team Lead)
Helped guide team members towards achieving company goals and promoted a positive team culture., Cultivated an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success in their roles as a virtual assistant., Helped strategize and implement...
BDR (Business Development Representative)
Find and qualify new sales opportunities., Responsible for tapping into new markets and expanding current client portfolio to generate leads., Engaged with interested clients and connected them with account executives who then closed out the sale.