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Project Manager with 10+ years of experience in IT and software development
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Competencies
Extensive experience planning, executing, and monitoring IT and software development projects.
Applied Scrum and Kanban frameworks to improve project adaptability and team collaboration.
Facilitated stakeholder meetings, requirements gathering, and status reporting.
Led diverse teams of developers, testers, and analysts to achieve project goals.
Identified project risks and implemented mitigation strategies to ensure project success.
Education
Summary
Dedicated project management professional with over a decade of experience leading software development initiatives and managing client relations. Skilled in agile methodologies, team leadership, and risk management to deliver successful projects.
Key Achievements
- Led cross-functional teams to successfully deliver multiple large-scale IT projects on time and within budget
- Streamlined project workflows, reducing delivery times by 15% and increasing team productivity
- Managed client relationships and coordinated with stakeholders to ensure project alignment and satisfaction
Experience
Call center agent in English
Answering technical support calls for a foreign company, Helping customers with any questions they had regarding the application.
Collections Agent Representative
Make outbound calls to past due customers with vehicle loans, Receiving calls from customers with inquiries related to the loan, like making a payment, changing information, or providing any other information.
Collections Agent
Conduct outbound calls to customers with outstanding loans for a financial services provider specializing in retail, Contacting customers with overdue accounts and working to secure payments in order to bring their accounts current.
Loan Advisor in the Collections Department
Responsible for the management and processing of delinquent auto loans, Provide proactive and professional customer service through both inbound and outbound phone calls, Communicate with clients to understand their financial situation and find effective solutions to pay off their debts and secure ownership of their vehicles.