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Data Analyst with 5+ years of expertise in data-driven decision making
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Competencies
Applied analytical techniques using tools like SQL and Excel to interpret data and support business decisions.
Created dashboards and visual reports to communicate findings to stakeholders effectively.
Utilized SQL for data querying, extraction, and manipulation in relational databases.
Managed multiple projects including data collection workflows and reporting timelines.
Education
Summary
Experienced Data Analyst with 5+ years working in data-driven environments, skilled in SQL, visualization, and analytics.
Key Achievements
- Led data collection and analysis efforts, improving reporting accuracy and efficiency.
- Developed and maintained dashboards and reports that supported strategic initiatives.
- Collaborated with cross-functional teams to identify key metrics and optimize data workflows.
Experience
Floor Support- SME
Helping Freight Agents, dedicated to customer service for drivers and customers, specialized in load organization, negotiation and driver’s assignment to a specific line/load, Trouble shooting for TONU (Truck Order Not Used) and Pick Up and Drop-off appointments, Manage and make files for excel, and analyzing metrics of the Agents
CX Agent- NHC-Support
Dedicated to give service to candidates that were willing to join or work with different companies, Making tickets, escalations, or checking their background to define if they were able to get employment from those companies, Helping to give support, analyze and make action plans to improve the performance of the agents
Assistant Manager and Supervisor
Helping run the daily operations, Organizing the team during shifts, Keeping track of sales, Creating and managing files to organize inventory, Helping with administrative tasks like schedules and reports, Supporting the overall flow of the bar to keep things efficient and enjoyable for both staff and customers