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Customer Service Agent at Concentrix specialized in Fraud Investigation
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Competencies
Expertise in addressing customer needs, resolving conflicts, and ensuring positive experiences.
Skilled in identifying and analyzing fraudulent activities within credit card transactions.
Proficient in active listening, public speaking, and interpersonal interactions.
Effective collaborator with leadership qualities in fast-paced environments.
Basic understanding of cybersecurity principles acquired through technical education.
Education
Languages
Summary
Dedicated customer service agent with experience in fraud detection for credit cards, complemented by cybersecurity studies and strong interpersonal skills. Eager to leverage expertise in security and client relations.
Key Achievements
- Contributed to fraud detection and prevention for Apple Card, enhancing security protocols.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Developed active listening and conflict resolution skills to improve customer satisfaction.
- Participated in a specialized team, gaining insights into credit card fraud and cybersecurity.
Experience
Customer Service agent
Member of the Fraud Investigation Team of the Credit Card, 'Apple Card' from Goldman Sachs Bank, USA.