Juan - Customer Service Agent with 3+ years of multilingual support experience

Bucaramanga, Santander Department, Colombiaen

Handled diverse customer inquiries via phone, email, and chat, ensuring professional communication.

Provided detailed information on products, billing, and documentation, improving customer understanding.

Published on CazVid

Summary

Experienced customer service professional skilled in handling high-volume support via multiple channels. Adept at building rapport, resolving complex issues, and maintaining detailed case records. Proven ability to adapt and excel in dynamic environments, ensuring customer satisfaction.

Key Achievements

Maintained meticulous records and followed up on cases to ensure customer satisfaction and issue resolution.

Skills

CRM SystemsAdvanced

Utilized CRM systems to manage customer interactions and document cases efficiently.

Customer CommunicationAdvanced

Delivered clear and empathetic support across phone, email, and chat channels.

Problem SolvingIntermediate

Resolved customer issues related to products, billing, and documentation with effective solutions.

Data Entry & DocumentationAdvanced

Maintained accurate records of customer interactions, cases, and follow-up actions.

Active Listening & EmpathyAdvanced

Experience

Bilingual Customer Service Agent

Intouchcx S.A.S

July 2024 - September 2025

Handled high volumes of customer interactions via phone, email, and chat, ensuring professional and efficient communication across all channels., Assisted clients with product inquiries, billing issues, and account-related concerns, delivering clear and empathetic guidance., Cofimred information...