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Customer Service & Medical Interpretation with Bilingual Skills
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Competencies
Utilized bilingual skills to assist customers and interpret medical and financial calls.
Responded to inquiries and created follow-ups in customer service environments.
Provided interpretation services over the phone in medical and financial contexts.
Facilitated effective communication between clients and service providers across various channels.
Conducted cold calls as part of customer engagement and outreach efforts.
Education
Languages
Summary
Experienced bilingual professional skilled in customer support, medical interpretation, and communication across diverse settings, with a proven ability to facilitate understanding and resolve inquiries effectively.
Key Achievements
- Handled customer inquiries via phone, chat, and email at Amazon.com, ensuring prompt communication and follow-ups.
- Provided medical interpretation services over the phone, facilitating clear communication in diverse situations.
- Demonstrated versatility in responding to inquiries in customer support and medical interpretation roles.
Experience
Bilingual Customer Service Rep. Phone - Chat - Email Agent
Respond to inquiries regarding orders and package locations., Assist with app usage and facilitate communication with various courier services that support Amazon's product delivery., Create follow-ups as necessary., Conduct cold calling.