Juan

Customer Support Representative (Inbound Calls)

Handle inbound calls assisting customers with payments, balances, invoices, and account questions., Support Accounts Receivable-related activities by explaining payment allocations, due amounts, and account status., Identify payment discrepancies, missing payments, and billing concerns, escalating when necessary., Ensure accurate documentation of payment actions and customer communications in internal systems., Follow strict procedures related to financial data protection and compliance., Collaborate indirectly with billing and finance teams by resolving payment-related issues.