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Customer Service & Hospitality Professional with 5+ years experience
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Competencies
Provided excellent customer service across multiple hospitality roles, managing client interactions and complaints.
Handled weekly and monthly inventory control, including stock reception, ordering, and stock rotation.
Prepared coffee, infusions, and cocktails, utilizing mixology skills at various hospitality venues.
Assisted in opening/closing, scheduling, and quality control at restaurant and retail settings.
Proficient in English at C1 level, supporting communication in diverse customer and team interactions.
Education
Languages
Summary
Experienced in managing daily operations, customer interactions, and inventory in food service environments, with strong mixology skills and leadership capabilities.
Key Achievements
- Managed daily operations and ensured quality control at Dean&Dennys, including inventory, scheduling, and customer complaints.
- Gained experience in beverage preparation and service, including mixology skills, through roles at Margarita Resto Bar.
- Progressed from front-line roles to supervisory responsibilities, overseeing team operations and inventory management.
Experience
Bartender
Atención al cliente, Cobro de mesas, Preparado de café, infusiones y bebidas, Armado de salón, Gestión de reservas, Atención en barra, servicio de coctelería intermedia
Mozo
Atención al cliente, Armado de salón, Cobro de mesas y servicios
Sub encargado
Apertura y cierre del local, Control de calidad de pedidos, Control de aplicaciones de delivery, Armado de planilla de horarios semanales, Control de inventario semanal y mensual, Control, recepción y pedidos de mercadería a proveedores, Resolución de quejas, Control de vencimientos y procedimientos
Lider de tienda
Atención al cliente, Reposición de productos, Control de inventario semanal y mensual, Apertura y cierre del local