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Customer Service & Medical Interpreter with 5+ years of bilingual communication
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Competencies
Responded effectively to customer questions and resolved concerns regarding billing, plans, and account changes across various platforms.
Interpreted medical and social service calls between Spanish and English, ensuring clear and accurate communication.
Displayed strong teamwork, active listening, and customer care skills in fast-paced customer service and interpretation roles.
Utilized social media platforms to assist customers, resolve issues, and provide support to enhance client experience.
Supported colleagues through chat and case assistance, contributing to team performance and knowledge sharing.
Education
Languages
Summary
Dedicated customer service professional and Spanish-English interpreter skilled in handling diverse client needs, ensuring clear communication and high customer satisfaction in fast-paced environments.
Key Achievements
- Handled diverse customer inquiries on billing and service issues, ensuring customer satisfaction.
- Interpreted medical and social service calls between Spanish-speaking clients and English-speaking providers, maintaining message accuracy.
- Provided floor support and training to team members, enhancing overall team productivity and service quality.
Experience
Customer service representative/ social media specialist
Respond to questions and provide solutions to customers regarding billing, plans, changes to their plan regarding their cell phone and carrier services., Provide excellent customer service ensuring all needs are met, Conduct outbound calls or social media interactions to help customers resolve an...
Medical interpreter (Spanish)
Interpret medical calls ensuring that the message from both parties is correctly conveyed between one party and the other, Cultural breakdown when necessary for the interaction to ensure the smooth flow of the call, Attentive listening and note taking skills to have the message ready for...