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Judith
Director of Operations
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Competencies
Demonstrated experience with Operations Management.
Demonstrated experience with Process & Service Design.
Demonstrated experience with Operational Diagnostics.
Demonstrated experience with SOP & Playbook Development.
Demonstrated experience with Workflow Design.
Education
Languages
Summary
Director of Operations open to new opportunities
Experience
Director of Operations
Led operational initiatives across five departments in a 30-person remote organization, directly managing a team of 5–7 employees while translating CEO priorities into structured projects, clear ownership, and accountable execution.. Led operational diagnostics and independently implemented process improvements across departments, addressing workflow bottlenecks, role ambiguity, and performance gaps while aligning initiatives with quarterly business priorities.. Designed the company's new-hire onboarding system from scratch: built a 30/60/90-day framework, first-week plans, training resources, and mentor assignments.. Authored 30+ SOPs, process manuals, and operational playbooks, and built documentation templates and AI-assisted workflows to accelerate how new processes were captured and scaled.. Supported leadership on team structure decisions, performance conversations, role clarity, and headcount priorities as the company grew.. Developed internal Slack workflow automations using Claude Code and configured AI agents with OpenAI and Anthropic tools to explore opportunities for streamlining operational processes.
Project Manager
Directed 1–5 internal projects simultaneously while coordinating across 8–10 active client accounts, building project structures in ClickUp with milestones, dependencies, owners, and progress tracking.. Led cross-functional check-ins across leadership, Client Success, Fulfillment, and technical teams — surfacing risks early and keeping responsibilities and next steps clear.. Led the redesign of ClickUp's operational architecture, implementing standardized task intake, role-based views, routing rules, and workflow structures aligned with the company's operating model.. Redesigned project handoff workflows to reduce unclear ownership, missed steps, and unnecessary follow-up between teams.. Maintained visibility across multiple workstreams and provided leadership with clear reporting on status, blockers, and decisions needed.
Client Success Manager
Managed 8–10 client accounts, including high-priority clients, overseeing onboarding, implementation coordination, service delivery, and ongoing relationship management.. Identified that the existing service model had grown without a consistent operating structure — led the end-to-end redesign of onboarding stages, team responsibilities, handoffs, documentation, and service standards.. Recognized that one combined role covered two distinct functions and drove the split into Client Success Manager and Implementation Specialist — wrote both role descriptions, participated in hiring, and trained the new team members.. Designed and standardized client onboarding and service delivery in GoHighLevel using pipelines, workflows, automations, and landing pages — moving the service from ad-hoc to structured and repeatable.. Trained and mentored new Client Success Managers while continuing to manage a full client portfolio.
Administrative & Technical Assistant
Learned GoHighLevel from scratch, supporting internal operations and client CRM implementations.. Identified service-delivery gaps and proposed process improvements beyond the original role scope.
Production Coordinator & Project Manager
Coordinated approximately 20 audiovisual projects per month for 5–10 recurring clients, managing requirements, timelines, revisions, and final delivery.. Organized production workloads through a project management board, assigned editing tasks, and maintained visibility across active projects.. Developed a business expansion and marketing plan using academic training in Business Administration and Marketing.